PROGRAM POLICIES - The WELL STRETCHED LifeTM

Full Well Fitness, LLC

PLEASE READ THE FOLLOWING PROGRAM POLICIES AGREEMENT CAREFULLY BEFORE USING THIS PROGRAM. This Agreement (“Agreement”) governs the policies for the clients (“Clients'') of The WELL STRETCHED LifeTM (“Program”) created and facilitated by Full Well Fitness, LLC (“Company”). By purchasing and participating in the Program, you are acknowledging and confirming that you, the Client will abide by the policies set out in this Agreement. All users of this agree that access to and use of this Program is subject to the following Agreement and other applicable law. If you do not agree to these Program Policies, please do not use this Program.

Please review our Full Well Fitness, LLC Privacy Policy, Terms & Conditions, and Disclaimer. If you have any questions, please contact Barbi at [email protected].

1. Definitions:
“Company”, “We”, “I”, “Our”, or “Us” means Full Well Fitness, LLC.

“Participation”, “Participating”, “Using”, or “Use” means reading, implementing, trying, purchasing, or otherwise engaging in the Program.

“Program” means The WELL STRETCHED LifeTM.
“You” “User” “Your” or “Client” means the purchaser and Client using the Program.

2. Consent:

By participating in the Program, you implicitly and voluntarily agree to act in accordance with and abide by these Program Policies.

3. DISCLAIMER:

By participating in the Program, the Client understands that Barbi Burris is a faith and fitness coach with various fitness certifications through the National Academy of Sports Medicine/NASM (Personal Trainer, Stretching & Flexibility, Group Fitness, and Behavior Change Specialist), TRX Suspension Training, and a Consistency Coach Certification. Barbi Burris a Christ follower, Bible study leader and preacher’s daughter that believes in the Holy Trinity and coaches from principles in the Holy Bible.

Barbi Burris is not a medical doctor, psychologist/psychiatrist, or other licensed medical professional. Barbi Burris is not an ordained pastor or licensed counselor. Clients are expected to review and discuss any changes to their health, diet, or exercise regimen with their physician or another medical professional first before trying them. Clients are expected to discuss their faith beliefs with their spiritual leader. Complete agreement of the biblical teaching is not required, but acceptance of the Christian platform is encouraged prior to joining the Program.

We are here to support and assist you, but your success depends on your own commitment, actions, effort, and ability. Your dedication and desire to consistently apply the knowledge and skills that are presented is your personal responsibility and will be a driving factor of your results.

This Program is for informational and educational purposes only. The information and education provided in this Program is not intended or implied to supplement or replace professional medical treatment, professional counseling, advice, and/or diagnosis.

Although the Company does our best to make sure all of the Program’s content is up to date and/or accurate, we do not make any representation that all the information is accurate or free of errors at all times. We do not assume any responsibility for accuracy of the Program’s information, or its safety or efficacy as it applies to you.

4. Assumption of the Risk:

CLIENTS MUST ENSURE THEY ARE PHYSICALLY CLEARED BY THEIR PHYSICIAN TO PARTICIPATE IN THE PROGRAM BEFORE STARTING. If the Client has any injuries or limitations, the Client must be cleared by their physician before attempting to participate in the Program.

By participating in the Program, the Client is assuming the risk of participating in it and agrees to only participate if medically cleared to do so. The Company is not responsible or liable for the Client’s participation in the Program.

5. Description of Program Services:

The Company agrees to provide coaching and mentorship for the Program, including but not limited to the following:

• The Program includes 12 weeks of group coaching where the start date is defined as the date of signing the Agreement and where the program end date is defined as 12 weeks from that date.

• Upon signing the Agreement and confirming upon start date, if the Client then wishes to defer the start of the Program to a later date, only deferred start dates of 30 days maximum from the original agreed upon start date will be accepted and permitted. Deferrals longer than 30 days from the agreed upon start date are not permitted.

• After the Program is over, the Client may have the opportunity to extend the end date, where additional fees apply, and a different contract will be provided.

• The Company has the right to modify the Program at any time for any reason and will ensure that the Client is provided with applicable updates if they are within the Program duration.

• The Client can receive peer feedback and coaching support by posting questions in the private Facebook Community Group and in the group coaching calls. Further customer service is available and encouraged by submitting an email to [email protected]

• Customer service hours are between 8am-4pm Monday through Thursday and 8am-1pm Friday. Emails and Facebook questions will be addressed within 48 hours of receiving them. Urgent and private matters can be submitted via email to [email protected].

  6. Program Access:

• The content of the program is housed in an online Site (Content Hub), a digital platform that requires a username and password. The Site can be accessed via laptop, desktop, tablet, or mobile device.

• The Client has lifetime access to all the content in the Content Hub platform (including all future updates) as long as the Program exists.

• Access to the Program’s Facebook Community Group and group coaching calls that are conducted via Zoom and streamed into the Group are limited to 12 weeks from the date of enrollment.

• Extended access to coaching calls and Facebook Group support is available for an additional fee that is agreed upon during the 1:1 Wrap Up Call in week 10 or 12, depending on the Client’s individual progress.

7. Coaching Call Policy:

• Group coaching calls are a maximum of 45 minutes and scheduled every 1st and 3rd Friday of the month at 11:00am EDT and are subject to change at the discretion of the Company, with notifications being sent via email and/or the WELL STRETCHED Life Facebook Community Group.

• The calls are conducted via Zoom and streamed into the Facebook Group using a Q&A format with pre-posted questions from the Facebook Q&A thread answered first, followed by live questions taken on the call, if time permits. All questions will be addressed in the Facebook Group following the call, along with a live replay. The group coaching calls are not mandatory, but highly suggested for continuing support and accountability.

• Additional 1:1 coaching calls may be available for an additional fee (with an upgraded Program option that is established prior to starting the Program). Opportunities and fees are discussed between Barbi Burris and the Client via a pre-established personal coaching call prior to enrollment and established in an additional Client Agreement. If additional support is desired after the program starts, the Client can reach out to Barbi at [email protected] with a request to discuss 1:1 coaching availability.

• Call cancellations and no-show incidents for 1:1 coaching calls are considered for medical emergencies only. Prior communication must be established by sending an email to Barbi at [email protected] at least 24 hours in advance of the scheduled call, otherwise the call is charged according to the established fee.

  8. Program Requirements and Expectations:

  We are here to support and assist you, but your success depends on your own commitment, actions, effort, and ability. Your dedication and desire to consistently apply the knowledge and skills that are presented is your personal responsibility and will be a driving factor of your results.

• Clients are required to obtain clearance from their physician prior to participating in the Program. Clients are responsible for their own limitations and progress in the Program.
  Clients are expected to address their complaints and concerns directly to Barbi Burris at [email protected].

• Clients are expected, but not required, to set up a free Zoom account and Facebook account for the coaching calls that are streamed via Zoom into the Facebook Community Group and housed in the UNITS section of the Group for replay.

• Clients are expected to post their questions for the Q&A coaching calls in the Facebook Community Group and RSVP to the calls in the corresponding EVENTS post.

• Clients are expected to complete the lessons and sessions in the Program in the allotted 12 weeks or ask for an extension and further coaching before the Program terminates 12 weeks from the agreed upon start date. Any additional support and/or time extension can be addressed by submitting a request to [email protected] and/or discussed in the Client Wrap Up call before Program termination at 12 weeks.

• Clients are encouraged to participate in the coaching calls and Facebook Community Group to enhance their knowledge and skills, enjoy their experience, and uplevel their success in the Program. Further support and assistance are available by submitting an email to [email protected]

• Clients are encouraged to support and pray for their peers in the Facebook Community Group, and share their experiences, wins, struggles, and ‘Amens’ in the Group.

• Clients are encouraged to purchase additional tools and resources that are suggested in the Bonus Resource, Be Well Equipped.

9. Confidentiality:

The Client understands that given the group nature of the Program, including the Facebook Group, that any discussions or any related Program discussions are to be held in strict confidence and cannot be shared, referred to or mentioned outside of the designation Program Facebook Group.

10. Termination: The Company is committed to providing the Client with a positive experience in the Program. By agreeing to purchase and participate in the Program, the Client understands that the Company may, in its sole discretion, terminate the Agreement and limit, suspend, and /or terminate the Client’s participation in the Program without a refund or forgiveness of monthly payments if the Client becomes disruptive or violates any term of the Program Policies Agreement.

11. Program Payment, Purchase, and Payment Plan Terms:

1. General Payment Terms:
   When you pay for the Program by credit card, you authorize and give permission to the Company to charge your credit or debit card for the amount owed for payment of the Program. [Note: Statements will appear from Full Well Fitness, LLC]. When you purchase the Program, your information (i.e., credit card and contact info) may be collected by the third-party merchant Stripe and/or PayPal (depending on the payment method you choose at checkout), who may have privacy policies or security practices that are different than ours. Full Well Fitness, LLC is not responsible for the merchant’s independent policies or practices.

2. Payment Plan Terms / Failed Payment Procedures:
   Should you choose to purchase the Program via one of our payment plan options at checkout (hereinafter the “Payment Plan”), you are hereby consenting to your credit card being automatically charged 30 days apart for 2 months after the initial payment to complete your total payment.

   If you choose the Payment Plan to purchase the Program, you hereby authorize and give permission to Full Well Fitness, LLC to automatically charge your credit card, debit card, or PayPal account, as payment for the Program, for which you will receive an electronic receipt, at the time and interval in which payment is due without any additional authorization from you.

   We will not contact you to seek any additional authorization, approval, or permission before charging your card for each installment of the Payment Plan. By choosing the Payment Plan, agree and understand that ALL monthly payments are owed in full. There are no exceptions. No refund requests or stop payments will be granted or accepted.

3. No Chargebacks:

   The Client will not, under any circumstances, issue or threaten to issue any chargebacks to the Company or to the Client’s credit card/PayPal/form of payment for any reason whatsoever related to the Program. In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account.

4. Failed Payment Plan Payments / Re-charge procedures:
   By signing up for the payment plan, your card will automatically be re-charged 30 days apart for your remaining payments, according to the third party merchant’s policies. Please plan accordingly.

If a payment is missed, the Client will have 5 business days to bring their account into good standing after the declined payment. If the account is not brought into good standing within 5 business days, the Client’s Program will be put on hold and access will be denied until the account is brought into good standing. Extensions to the 12-week Program completion time will not be offered as a result of the Program holds due to late or missed payments.

If the account remains in poor standing for a duration of more than 15 business days, the Client’s Program will be canceled entirely, and no refund will be provided.

It is your responsibility to keep your account updated and abide by the third- party merchant’s independent payment plan policies and practices.

12. Refund Policy:

The Company will do everything within our ability (and within reason) to ensure the Client’s satisfaction. Due to the downloadable nature of the Program, refunds will not be issued for the Program once it is purchased, including deposits or any partial payments. If the Client has any questions or concerns, or if there is anything the Company can do to make the Client’s experience a more pleasant one, please email Barbi Burris [email protected].

13. Intellectual Property Ownership:

The Program and its content, including, but not limited to the audio lessons, devotional content, worksheets, templates, tracking calendars, itinerary guide, bonus material, downloadable content, PDFs, video content, Facebook group access/content, group coaching calls, emails, google forms, 1:1 coaching, copyrights and trademarks are intellectual property owned by the Company.

Clients do not have any right to reproduce in part or in whole any Intellectual Property for gift, resale, or license to any third party. Clients will not use any of the Program’s Intellectual Property for their own business venture. Clients will not teach, discuss, or reveal any of the Program’s Intellectual Property in part or in whole without the expressed written permission of the Company. Any violations of these Program Policies, and all terms contained herein, will be legally pursued to the fullest extent permitted by law.

14. No Sharing:

Clients may not distribute, copy, forward, and/or share the Program or its content with anyone else. Any violations of these Program Policies will be legally pursued to the fullest extent permitted by law.

Material given to the Client in the Program is proprietary, copyrighted and developed specifically for and by the Company. The Client agrees that such proprietary material is solely for the Client’s own personal use. Any disclosure to a third party is strictly prohibited.

The Company’s Program is copyrighted and the original materials that have been provided to the Client are for the Client’s individual use only and are granted as a single-user license.

Clients may not share passwords or login information with anyone. If the Client shares a password or login with anyone who did not purchase the Program, the Client will be removed from the Program immediately and no refund will be issued.

If the Client violates, or displays any likelihood of violating, any of the Client's agreements, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.

15. No Claims Made Regarding Results:

Any and all current or past-client testimonials, statements, or examples used by us are simply that: examples. There are no guarantees that the Client will also experience or receive the same results. Clients and their circumstances are unique, and nothing shall be interpreted as a guarantee that each Client will experience the same results as another Client.

The Client understands and agrees that the Client is 100% entirely responsible for their progress and results experienced from the Program. The Company will help guide and support the Client, but the Client’s participation in, and dedication to, the Program is one of many vital elements to the Program’s success.

16. No Warranties, Guarantees, or Representations Are Being Made:

The Company does not offer any representations, guarantees, or warranties, of any variety, regarding the Program in any way. The Program is offered “AS IS” and without representations, guarantees, or warranties of any kind, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, neither expressed nor implied, to the extent permitted by law. We are not liable for damages of any kind related to the Client’s use of the Program.

The Company has not and does not make any warranties, guarantees, or representations, verbally or in writing, regarding the Client’s performance, results, income, revenue, or success. The Company does not make any guarantees other than that the Services offered in the Program shall be provided to the Client in accordance with the terms of the Agreement.

17. Photograph and Testimonial Release:

The Client grants the Company the right, title, and interest to share any and all communications, wins, screenshots of communications, or testimonials in connection with the Client's participation in the Program for the purposes of promoting and marketing the Program across social media, advertisements, the Company website, and to the Company and Coach’s future clients. The Client understands that s/he will not receive any compensation for use of their likeness, testimonial, or image. The Company will make all reasonable efforts to conceal the identity of the Client, unless otherwise granted permission by the Client to share their name or identifying information.

18. Your Release of Us, Indemnification, Hold Harmless:

To the fullest extent permitted by law, the Company expressly disclaims liability for any direct, indirect, and/or consequential damages suffered by the Client related to their purchase or use of, or participation in, the Program, its materials, our website, or any other information obtained by the Client from the Company. By enrolling in the Program, the Client hereby agrees to this limitation of liability and releases the Company from any and all claims.

By participating in and/or purchasing the Program, the Client agrees to release, forgive, forever discharge, defend, indemnify, and hold harmless the Company, our subsidiaries, employees, agents, contractors, subcontractors, shareholders, directors, officers, coaches, assignees, licensees, and affiliates from any and all claims, suits, actions, charges, demands, liabilities, damages, judgments, and/or costs, related to, or arising out of, the Client’s purchase of or participation in the Program and/or the Client’s breach of any obligation, warranty, covenant, or representation set forth in this Program Policy Agreement.

By enrolling in the Program, the Client agrees to release the Company from any and all claims, and further agrees to at all times defend, indemnify, and hold harmless the Company as stated in this section herein.

19. ARBITRATION CLAUSE:

If you have any complaint or should any issue arise in the use of the Program, please contact us directly first by emailing Barbi Burris at [email protected].

However, if we are unable to amicably resolve your dispute in that manner, you agree that you and the Company shall submit your dispute to binding arbitration with the American Arbitration Association, before an arbitrator that is mutually agreed upon, in accordance with the American Arbitration Association’s (“AAA”) rules.

By agreeing to this term, you hereby agree and understand that you’re waiving your right to a jury trial in court, which would otherwise be available to you if not for this Arbitration Clause. Should any arbitration hearing need to be held, it shall be held within 30 miles of Milton, Georgia.

If the arbitrator issues an award and a judgment is made, the judgment will be binding and will be entered in court in the State of Georgia. The only award that can be issued to you is a refund of any payment made to the Company for the applicable Program. You are not permitted to seek additional damages, including consequential or punitive damages.

20. Limitation of Liability:

The Company is not responsible or liable in any way for any and all damages you receive directly or indirectly from your participation in the Program. We do not assume liability for damages, injuries, harm, death, misuse of (or failure to properly use) the Program or its content, due to any act, or failure to act, by you. IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.

21. Severability:

The provisions of these Program Policies shall be deemed severable, and the invalidity or unenforceability of any provision shall not affect the validity and enforceability of any other provision hereof. If any Section, subsection, sentence, or clause of these Program Policies shall be adjudged illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall have no effect on the Program Policies as a whole or on any Section, subsection, sentence, or clause hereof not expressly so adjudged.

22. Choice of Law + Venue:

This Agreement shall be governed by the laws of the state of Georgia.
By purchasing and/or participating in the Program, you implicitly signify your agreement to all of the

terms in these Program Policies.
If you have any questions about the Program Policies Agreement, please contact Barbi Burris at

[email protected]. Thank you.

Full Well Fitness, LLC, and Barbi Burris